For all returns, please contact Customer Service at Hello@ro-sham-beaux.com to request a return authorization. All returns must meet our return requirements and have prior authorization. Returns issued without a return authorization may not be eligible for refund.
The following items are ineligible for return:
All returns without defect are subject to a 20% restocking fee and return shipping. Once the return has safely reached our warehouse you will receive an email confirming the amount of your refund minus applicable restocking fees.
Should you encounter a defect in our product please contact Customer Service at Hello@ro-sham-beaux.com to request a replacement or return. Items arriving with shipping damage or lost in transit must be reported within 3 business days of arrival to qualify for credits or adjustments. Do not remove these items from the original delivery address.
Contact us at Hello@ro-sham-beaux.com for questions related to refunds and returns.