For all returns, please contact Customer Service at firstname.lastname@example.org to request a return authorization. All returns must meet our return requirements and have prior authorization. Returns issued without a return authorization may not be eligible for refund.
- We must receive your return request within 3 days of the date of delivery.
- Return items must be packed in their original cartons complete with all parts and original packing materials.
The following items are ineligible for return:
- Installed or Modified product
- Customized or made to order product
- Shades, Bulbs, or Individually purchased accessories
- Final sale items
- SLIGHT VARIATIONS IN FINISH, TONE AND COLOR ARE COMMON DUE TO OUR USE OF NATURAL MATERIALS AND THE FACT THAT SOME PRODUCTS ARE HANDMADE. THESE VARIATIONS ARE NOT GROUNDS FOR A CLAIM OR RETURN.
All returns without defect are subject to a 20% restocking fee and return shipping. Once the return has safely reached our warehouse you will receive an email confirming the amount of your refund minus applicable restocking fees.
Should you encounter a defect in our product please contact Customer Service at email@example.com to request a replacement or return. Items arriving with shipping damage or lost in transit must be reported within 3 business days of arrival to qualify for credits or adjustments. Do not remove these items from the original delivery address.
Need further assistance?
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
RO SHAM BEAUX does not accept responsibility or liability for site preparation for or installation of its fixtures. It is strictly the responsibility of the client and his or her licensed installation professional to determine that site conditions are suitable to receive the weight and other aspects of the fixtures ordered. This includes electrical junction boxes and water/weather conditions.
RO SHAM BEAUX is not liable for defective or improper installation work under any circumstances. Finish Colors Product photographs are an approximation in terms of color. Furthermore, finishes can vary in some cases significantly. Many of our finishes are hand applied and are subject to occasional irregularities or variations. Some of our finishes are “living” and will continue to patinate over time. Matching Existing Fixtures Because slight changes may be made to our fixtures without notification, RO SHAM BEAUX cannot be held responsible for matching customers existing fixtures or fixtures that may have been purchased on separate dates/purchase orders unless we are notified by the customer at the time of purchase. Please note we may require photographs of your existing fixture in order to guarantee a match.
Our products carry a lifetime warranty for materials and craftsmanship. We firmly stand behind everything we make and will do what is necessary to ensure client satisfaction should anything fall short of expectations. The lifetime warranty is limited to repair or replacement of the fixture itself and does not extend to ancillary charges such as site work or electrician fees. Determination of whether a repair or replacement is appropriate will be made by us at our discretion. Any approved repair work must be performed by us. Unauthorized repairs or modifications will void this warranty entirely. Incorrect installation or failure to follow our care instructions will void this warranty entirely. This warranty does not cover damages from weathering, misuse, or normal wear and tear. Bench Made Our fixtures are bench-made and we pride ourselves on this form of craftsmanship. We believe this is why our fixtures hold such appeal for clients who seek individual quality. However, this type of production can lead to slight imperfections. Please don’t be surprised by occasional slight irregularities, inconsistencies, or variations in the fixtures.
Much of the glass we use is hand blown. Due to unique production methods, natural variation in tone and texture may occur.
*Knots, gauges, small cracks, and nail holes are inherent characteristics of many of our wood products and do not constitute damage/defects. No claims will be considered for these characteristics.
RO SHAM BEAUX retains copyright and ownership of all quotations, designs, drawings, and plans.