You Have Questions, We Have Answers

Frequently Asked Questions

All orders should be placed online or in-person at any of our Showroom Locations.

You can find product descriptions, dimensions and more information by visiting the product page and reviewing the linked information to the right of the product image.

You will receive an email or text with your order confirmation. That confirmation includes a link that will update as we process your order.

You can also access order status by logging into your account, click here.

If you need to cancel all or part of an order, please contact us via email at Customerservice@ro-sham-beaux.com as soon as possible. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order has shipped, it may not be cancelled. If the order cannot be cancelled, please refer to our return policy.

You will receive tracking information via email once you have placed your order. Our handmade Beaded Fixtures have an average lead time of 2-3 weeks. Custom Pieces generally take 2-4 additional weeks for production. We encourage you to check the status of your order before reaching out to customer service.

Please see our Return Policy.

Every Hanging chandelier comes with 36" of chain and a mounting canopy included.

A direct flush mount fixture is when the top of the frame is directly mounted to the ceiling. This is a custom frame we produce which eliminates all space in between the top of the fixture and the ceiling.

A semi-flush fixture is when the canopy hardware is connected directly to the top of the fixture. Allowing for a little space in between the ceiling and the fixture.

Every Malibu with an 18-inch diameter that is made with a natural stone, recycled glass, or glass bead will have arms due to the weight of the beads. This allows for proper balance and support.

An 18 inch Malibu that is made up of a resin bead (turquoise & white swirl, clear faceted) has a crossbar at the top and will be hung with a chain. 8”, 10”, and 12” diameter Malibu’s will be hung with a crossbar and chain

Every Malibu Chandelier that has at least a 24” inch diameter and above will automatically be produced with 3 arms.

The standard lead time of a product in stock is typically 3-6 weeks. The majority of our products are made to order. If a product is a stocked item it could potentially ship out in a shorter time frame.

Our standard for handmade fixtures is 36" of chain and 5 ft of wire

If extra length is needed, add to your order at the time of purchase. We cannot ensure additional length unless this was requested/added at the time of purchase. Please note that we always suggest measuring twice before ordering

3' of chain, 5' of wire and a RSB standard mounting canopy.

Bead and hemp samples are available for purchase here.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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