FAQ

What hardware does my chandelier come with?

Every Hanging chandelier comes with 36 inches of chain and a mounting canopy.

What is the difference between semi and direct flush mount?

A direct flush mount fixture is when the top of the frame is directly mounted to the ceiling. This is a custom frame we produce which eliminates all space in between the top of the fixture and the ceiling.

A semi flush fixture is when the canopy hardware is connected directly to the top of the fixture. Allowing for a little space in between the ceiling and the fixture.

Why do some fixtures have 3-arms and some just hang from chain?

Every Malibu with an 18 inch diameter that is made with a natural stone, recycled glass, or glass bead will have arms due to the weight of the beads. This allows for proper balance and support.

An 18 inch Malibu that is made up of a resin bead (turquoise & white swirl, clear faceted) has a crossbar at the top and will be hung with chain. 8”, 10”, and 12” diameter Malibu’s will be hung with a cross bar and chain

Every Malibu Chandelier that has at least a 24” inch diameter and above will automatically be produced with 3 arms.

Can I customize the height of a fixture?

Please note the standard height of the fixture of which you are interested. We do have the ability to reduce the standard height by shortening beads strands or rods/arms. Please specify the exact drop you can accommodate (measuring from ceiling to the bottom of the fixture) and we can modify height to meet your needs.

What is your standard lead time if items are in stock?

The standard lead time of product in stock is typically 4-6 weeks. The majority of our products are made to order. If a product is a stocked item they could potentially ship out in a shorter time frame.

Who do I contact if I need help creating a custom fixture or have design questions?

Please contact our customer service department by phone or e-mail. They can be reached at customerservice@ro-sham-beaux.com or 843-789-3478.

How do I get samples of your beads?

Bead and hemp samples are available for purchase here.